Privacy Policy

Our Commitment to Your Privacy

RC Exteriors is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and request our services.

1. Information We Collect

2. How We Use Your Information

We use collected information for the following purposes:

• To provide, maintain, and improve our services
• To contact you about your service request
• To send project updates and status notifications
• To respond to inquiries and provide customer support
• To process payments and manage billing
• To comply with legal obligations
• To analyze website usage and improve user experience

3. SMS/Text Message Communications

By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from RC Exteriors. These may include:

• Appointment reminders and confirmations
• Service updates and project information
• Promotional messages and special offers
• Customer satisfaction surveys

Message Frequency: Message frequency varies and depends on your project schedule and preferences.

Opting Out: You can opt out of SMS communications at any time by replying "STOP" or "UNSUBSCRIBE" to any text message. You may also contact us directly to update your communication preferences.

Standard Rates: Message and data rates may apply based on your mobile carrier's plan.

4. Email Communications

We use your email address to send project updates, estimates, and important information. You can unsubscribe from non-essential emails at any time by clicking the unsubscribe link in the email.

5. Third-Party Services

We use third-party services to operate our website and process communications:

• EmailJS: For processing contact form submissions
• Google Analytics: To understand site usage patterns
• Payment Processors: For secure payment processing

These services have their own privacy policies. We encourage you to review them.

6. Data Security

RC Exteriors takes data security seriously. We implement industry-standard security measures including:

• SSL encryption for all form submissions
• Secure storage of personal information
• Limited access to customer data (staff only when necessary)
• Regular security updates and monitoring

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze site usage.

• You can control cookies through your browser settings
• Disabling cookies may limit some website functionality
• We use cookies for language preferences and user sessions

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, typically for the duration of our business relationship plus 3-7 years for legal and business purposes. You can request data deletion at any time.

9. Your Privacy Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of SMS and email communications
• Receive a copy of your data in a portable format

10. California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA. RC Exteriors complies with all CCPA requirements regarding consumer privacy. Please contact us to exercise your CCPA rights.

11. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete this information immediately.

12. Updates to This Policy

RC Exteriors may update this Privacy Policy periodically. Changes will be posted with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights: